Refund Policy

Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. The intention to return should be communicated to SHELLIOS customer care in writing within 1 week of delivery date.
  • Once your return is received and inspected by SHELLIOS (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • For wire transfer payments, please contact customer care with your bank account and we will do the needful.
  • You are responsible for all shipping costs associated with getting your order back to our NOIDA warehouse.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact at +91 7303093330 if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Shellios in Noida.

Return Shipping Options

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected.

Exchanges

  • Need to make an exchange? Please contact customer care and they will facilitate the same.
  • If your exchange order qualifies for our free ground shipping offer, it will be applied.
  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to try your motorcycle helmet on indoors before heading out on the bike.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel and Helmets

  • Apparel items must be packed in their original helmet bag and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (Delhivery, DTDC, Trackon, Blue Dart etc). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

You can request a return process by calling our customer care contact number +91 7303093330 or by writing to hello@shellios.com

Shellios Technolabs Pvt. Ltd.
Attn: Returns (RA# XXXX)
C-20/1, JSS Academy of Technical Education,
Sector 62, Noida 201301

Please retain your return tracking information. Shellios.com is not responsible for packages lost during return shipment. You will receive a confirmation email from Shellios when your return is processed which will include the full details of refund credited.

Questions / Concerns

  • If anything is unclear or if you have a special circumstance, give us a shout!
  • We can be reached by phone at +91 7303093330 or write us an email on hello@shellios.com